At Gio Cart (giocart.in), we strive to ensure that our customers receive products that meet their expectations. This 7 Days Return Policy explains the conditions under which products may be returned.
1. Scope
Gio Cart operates under two business models:
Reselling Products – Products sold through Gio Cart and fulfilled by our suppliers.
Affiliate Products – Products sold directly by independent third-party merchants through affiliate links on Gio Cart.
The return process depends on the type of product purchased.
2. 7-Day Return Eligibility for Reselling Products
Customers may request a return within 7 calendar days from the date of delivery only if one of the following conditions applies:
The product is defective or arrives damaged.
The wrong product was delivered.
The product received is significantly different from the description or images displayed on Gio Cart.
Requests made after the 7-day return period may not be accepted unless otherwise required by applicable law.
3. Non-Returnable Situations
Returns will not be accepted for reselling products in the following circumstances:
Change of mind or personal preference.
Incorrect product selection by the customer.
Products damaged due to misuse, negligence, improper handling, or normal wear and tear after delivery.
Minor differences in color, texture, or appearance caused by lighting, photography, screen settings, or manufacturing variations that do not affect the product’s intended use.
Products returned without their original packaging, accessories, or components, where these are reasonably required to process the return.
4. How to Request a Return
To request a return, customers should contact Gio Cart within the 7-day return period through:
WhatsApp
Email
Phone
When submitting a request, customers may be asked to provide:
Order details or proof of purchase.
Clear photographs or videos showing the issue.
A brief description of the problem.
Providing complete information helps us review and process requests more efficiently.
5. Return Review Process
After receiving your request, Gio Cart will review the information provided and determine whether the return qualifies under this policy.
If the return is approved, customers will receive instructions regarding the return procedure. Returned products should be sent back in the condition in which they were received, together with any original accessories, manuals, and packaging, where applicable.
6. Refunds and Replacements
Once an approved returned product has been received and inspected, where applicable, Gio Cart will arrange one of the following remedies, depending on the circumstances:
A replacement product, if available.
A refund using the original payment method or another mutually agreed method.
Refund processing times may vary depending on the payment provider or financial institution.
7. Affiliate Products
Products purchased through affiliate links are sold directly by independent third-party merchants.
The return, replacement, refund, exchange, and cancellation policies for affiliate products are determined solely by the respective third-party merchant.
Customers seeking to return an affiliate product must contact the merchant from whom the product was purchased and follow that merchant’s applicable policies and procedures.
Gio Cart does not process, approve, or guarantee returns or refunds for affiliate purchases.
8. Limitation of Responsibility
Gio Cart reserves the right to reject return requests that do not satisfy the conditions of this policy or where sufficient evidence is not provided to support the claim.
Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.
9. Changes to This Policy
Gio Cart may update or revise this 7 Days Return Policy from time to time. Any changes will become effective upon publication on our website.
10. Contact Us
For questions regarding returns of reselling products, customers may contact Gio Cart through:
WhatsApp
Email
Phone
For affiliate product returns, customers should contact the customer support of the respective third-party merchant from whom the product was purchased.
You can publish this policy alongside your Return and Refund Policy, Conditions of Sales, Product Recall Policy, Privacy Policy, and Dispute Resolution Policy to provide customers with a clear and consistent set of terms governing purchases on Gio Cart.
