At Gio Cart (giocart.in), customer safety is a top priority. This Product Recall Policy explains how product recalls are handled for products offered through our platform.
1. Scope
Gio Cart operates under two business models:
Reselling Products – Products sold through Gio Cart and fulfilled by our suppliers.
Affiliate Products – Products offered by independent third-party merchants through affiliate links on Gio Cart.
The responsibilities for product recalls differ depending on the type of product purchased.
2. Product Recalls for Reselling Products
If a manufacturer or supplier issues a safety recall for a reselling product sold through Gio Cart, we will take reasonable steps to inform affected customers using the contact information provided at the time of purchase.
Depending on the nature of the recall and the instructions provided by the manufacturer or supplier, eligible customers may be offered one of the following remedies:
A replacement product;
A repair, if applicable; or
A full or partial refund, where appropriate.
Customers may be asked to return the recalled product or follow any safety instructions provided by the manufacturer or supplier before a replacement or refund is processed.
We encourage customers to stop using any recalled product immediately if continued use could pose a safety risk.
3. Product Recalls for Affiliate Products
Products purchased through affiliate links are sold directly by independent third-party merchants.
The responsibility for issuing product recall notices, managing recall procedures, and providing refunds, replacements, repairs, or any other customer remedies rests entirely with the respective third-party merchant or the product manufacturer.
Gio Cart is not responsible for initiating, administering, or resolving product recalls for affiliate products.
Customers who have purchased an affiliate product should contact the respective merchant’s customer support for all recall-related information and assistance.
4. Customer Responsibilities
Customers are encouraged to:
Review any recall notifications received from Gio Cart, manufacturers, or merchants.
Follow all safety instructions provided in connection with a recalled product.
Cooperate with return or replacement procedures where required.
5. Limitation of Responsibility
While Gio Cart will make reasonable efforts to notify affected customers of known recalls involving reselling products, we cannot guarantee that every recall notice will be received due to outdated or inaccurate contact information or circumstances beyond our control.
For affiliate products, Gio Cart does not assume responsibility for product quality, safety, recalls, or any actions or omissions of third-party merchants or manufacturers.
6. Changes to This Policy
Gio Cart reserves the right to modify this Product Recall Policy at any time. Any updates will become effective upon publication on our website.
7. Contact Us
For questions regarding recalls of reselling products, customers may contact Gio Cart through:
WhatsApp
Email
Phone
For recalls involving affiliate products, customers should contact the customer support of the respective third-party merchant from whom the product was purchased.
This policy is consistent with your other Gio Cart policies, including your Privacy Policy, Dispute Resolution Policy, Conditions of Sales, and Return and Refund Policy, providing a consistent legal framework for both reselling and affiliate transactions.
